General Information

In addition to the logistical parameters that we and others produced, Squarell is busy building Data Sets for Technical Vehicle Data.
These Data Sets are available in subscription form. At the customer’s request, subscriptions can be activated or deactivated by Squarell in Expert View 2.
The consumption information from EV2 is charged to the customer via our invoicing programme.

Manuals, installation diagrams and other documentation are only accessible via the Support Portal. You can only log in with a customer account (Application Service Provider).
For security and organisational reasons, third parties are not granted access.

All Squarell devices and cables feature a QR code.
The QR code provides you with more information about our products.
Not all information is available at this time.

All our IVMS products (including cables) come with a standard two-year warranty from the date of purchase.

End of production
Squarell has begun to further standardise the SOLID+ and REMOTE+.
These products have the advantage that all ports such as K-line and J1708 are enabled, that there is more DCF memory and that Bluetooth is standard, which is important for the installation app that will be launched at the beginning of the second quarter of 2026.
It has not yet been determined when the existing SOLID and REMOTE will be phased out.

End of life
Squarell takes back all devices that have reached the end of their technical life.
We will assess whether devices need to be destroyed or can sometimes be refurbished.

End of support
When the warranty expires after two years, support for the device will also end.

From 1 November 2025, all returns of devices and cables will only be accepted with a valid RMA number.

For technical support, please use the Support Portal. In the Portal, you can create a ticket for your technical questions or problems.
All communication about tickets must take place within the portal.
Messages sent by e-mail will be given lower priority and may be dealt with later.
For other questions (orders, general information), please email:
sales@squarell.com
support@squarell.com
All emails sent to these email addresses are recorded in our CRM system and brought to the attention of Squarell employees. Emails sent directly to employees may be delayed.

We currently have a limited number of staff in the support department.
Unfortunately, we have to be selective when it comes to measuring vehicles, with scans linked to substantial orders being given priority.

For orders with a value of less than €50, we charge an administration fee of €18.
No discount is given on orders for fewer than 50 cables.