To ensure that technical support is handled as efficiently and transparently as possible, we kindly request that you use the Squarell Technology Support Portal for all technical questions, issues and support requests.

The Support Portal can be accessed via:
https://support.squarell.com/

Through our ticketing system, you can easily submit a technical question or report an issue. Once submitted, the request will be assigned within our support organisation and reviewed by an available engineer. Based on the information provided, our technical team will analyse the issue, ask additional questions where necessary, and communicate the appropriate solution, advice or follow-up actions.

If you do not yet have an account and password, you can easily create an account via the “REGISTER” tab within the portal. Once your account has been created, you can immediately submit a support ticket and monitor its progress online.

In practice, we have noticed that technical questions are still frequently sent via separate emails to multiple contact persons within our organisation. This often results in fragmented communication, incomplete technical information and a lack of central overview regarding the status and history of an issue. As a consequence, important details may be missed and resolution times can increase unnecessarily.

For this reason, Squarell Technology would like to further standardise the use of our central support process through the Support Portal. This approach ensures that both you and our support and engineering departments maintain a complete and up-to-date overview of all communication, analyses, progress updates and solutions related to a support request.

By handling all technical communication through the portal, we are able to provide support in a faster, more consistent and more efficient manner, whilst maintaining the quality, continuity and traceability of all technical support information.

We highly appreciate your cooperation in following this process and trust that this structured approach will contribute to an even higher level of professional support and service.